Privacy Policy
Last updated: 9 August 2026
Overton Farm respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use and protect your personal information when you visit our website, contact us, join our mailing list or purchase or enquire about our produce.
For the purposes of UK data protection law, Overton Farm is the data controller responsible for the personal information described in this policy.
Contact details
Overton Farm
Overton
Scotland
EH29 9EF
Email: info@overtonfarm.org.uk
Website: www.overtonfarm.org.uk
If you have any questions about this privacy policy or how we use your personal information, please contact us using the details above.
Information we collect
Depending on how you use our website and services, we may collect:
- your name;
- email address;
- telephone number;
- billing and delivery details where applicable;
- details of enquiries or communications you send to us;
- information relating to orders or purchases;
- marketing preferences, including whether you have chosen to join our mailing list; and
- technical information about your use of our website, such as device, browser and website usage information collected through cookies or similar technologies.
We only collect information that is reasonably necessary for running Overton Farm and providing our products and services.
How we collect your information
We may collect personal information when you:
- contact us through the website;
- make an enquiry;
- place or discuss an order;
- join our mailing list;
- purchase products through our website;
- communicate with us by email, telephone or another method; or
- browse our website and consent to relevant cookies.
How we use your information
We may use your personal information to:
- respond to enquiries;
- process and manage orders;
- arrange collection or delivery of produce where applicable;
- communicate with you about an order or enquiry;
- maintain appropriate business and financial records;
- send marketing emails where you have agreed to receive them;
- improve our website, products and customer service;
- maintain the security and proper operation of our website; and
- comply with our legal and regulatory obligations.
Our lawful bases for using your information
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
- Contract – where processing your information is necessary to fulfil an order or take steps at your request before entering into an agreement.
- Legal obligation – where we need to retain or process information to comply with legal requirements, such as accounting and tax obligations.
- Legitimate interests – where it is reasonably necessary for running and protecting our business, responding to customers and improving our services, provided those interests do not override your rights.
- Consent – where you have actively agreed to something, such as receiving marketing communications or accepting non-essential website cookies. You may withdraw your consent at any time.
Mailing list and marketing
If you choose to join our mailing list, we may use your name and email address to send you news about Overton Farm, seasonal produce, availability and other relevant updates.
We will only send electronic marketing where we have an appropriate lawful basis to do so.
You can unsubscribe at any time by using the unsubscribe option included in our marketing emails or by contacting us at info@overtonfarm.org.uk.
Withdrawing consent will not affect the lawfulness of any processing carried out before consent was withdrawn.
Online orders and payments
Where products are offered for purchase through our website, we may collect the information required to process and fulfil your order.
Our website is provided through Wix. Payment information may be processed by Wix and/or the payment provider selected during checkout. Overton Farm does not need to receive or store your complete payment card details where these are handled securely by the payment provider.
Payment providers may process your information under their own privacy policies.
Wix
Our website is built and hosted using Wix.
Wix may process certain information on our behalf in order to provide website hosting, forms, online store functionality, security, communications and other website services.
Information submitted through the website may therefore be stored or processed using Wix's systems and infrastructure.
Cookies and website analytics
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and improve its performance.
Some cookies are essential for the website to function and do not require consent. Non-essential cookies, including relevant analytics or marketing cookies, should only be used where you have given consent.
Where available, you can manage your preferences using the cookie settings provided on our website.
Sharing your information
We do not sell your personal information.
We may share personal information with trusted organisations where necessary to operate our business, including:
- Wix, which provides our website platform and related services;
- payment processing providers;
- delivery or fulfilment providers where applicable;
- professional advisers such as accountants;
- IT, website and marketing service providers acting on our behalf; and
- government, regulatory or law-enforcement bodies where we are legally required to do so.
We only share information where there is an appropriate reason for doing so.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting or regulatory requirements.
For example:
- enquiry information will generally be retained only for as long as it remains relevant;
- customer, order and transaction records may be retained for the period required for accounting, tax and legal purposes; and
- mailing-list information may be retained until you unsubscribe or ask us to remove your details.
We periodically review the information we hold and securely delete information that is no longer required.
Keeping your information secure
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
We also use established service providers, including Wix, to help provide secure website infrastructure and data processing.
However, no internet-based service can guarantee absolute security.
Your data protection rights
Depending on the circumstances, UK data protection law gives you rights including:
- the right to ask for a copy of the personal information we hold about you;
- the right to ask us to correct inaccurate or incomplete information;
- the right to ask us to delete your personal information in certain circumstances;
- the right to ask us to restrict how we use your information;
- the right to object to certain uses of your information;
- the right to data portability in certain circumstances; and
- the right to withdraw consent where we rely on consent.
If you would like to exercise any of these rights, please contact us at info@overtonfarm.org.uk.
There is normally no charge for exercising your data protection rights.
How to complain
If you have concerns about how we use your personal information, please contact Overton Farm first so that we can try to resolve the matter.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Further information about your data protection rights and making a complaint is available from the Information Commissioner's Office.
Changes to this privacy policy
We may update this privacy policy occasionally to reflect changes to our website, services or legal obligations.
The latest version will always be published on this website.